Policy

📦 RETURN & CLAIM POLICY

Last updated: 17/04/2025

At Selva premium, we are committed to delivering high-quality frozen products and reliable export service. As we deal with perishable goods, the following terms apply to returns and claims:

✅ Eligible Claims:

Product damaged during shipping (with evidence)
Product delivered in unacceptable condition (e.g., broken cold chain, damaged packaging)
Shipping or order fulfillment errors (wrong quantity or product type)

❌ Returns will not be accepted in the following cases:

Buyer’s change of mind after delivery
Improper storage or handling by the customer
Opened or tampered products
Unjustified rejection without documentation

📩 Claim Procedure:

Notify our team within 24 hours of delivery.
Provide photo evidence of the product and packaging condition.
Include invoice number or shipment reference.

Our team will evaluate the case and may offer one of the following solutions:

Replacement in your next shipment
Credit note for future purchases

For assistance, please contact us at selvapremiumco@gmail.com or via WhatsApp: +57 (320) 570 6109 or +1 (904) 675-0941

🔐 PRIVACY POLICY

Last updated: [Insert current date]

At Selva premium we are committed to protecting the privacy of our customers and business partners. This Privacy Policy explains how we collect, use, and protect your personal and business information when you interact with us or use our website.

📋 Information We Collect:

Company name and business contact
Representative’s name
Business address, email, and phone number
Order history, payment, and shipping details

💼 How We Use This Information:

To process inquiries, quotes, orders, and shipments
To provide customer service and after-sales support
For billing and compliance with applicable regulations
To send relevant product or service updates

🔐 Data Security:

Your information is stored securely and used only for operational purposes.
We do not sell or share your data with unauthorized third parties.

📧 Marketing Communications:

You may occasionally receive product updates or special offers. You can unsubscribe at any time through the link provided in the email or by contacting us.